Frequently Asked Questions
How can I play?
First, you need to register an account on our website or using one of the dedicated applications for mobile devices. Next, you need to log in to your account and make a deposit. Finally, you need to pick your lucky numbers and pay for your ticket.
How do I pay for the tickets?
You can pay for the tickets using the funds deposited on your account.
How do I deposit funds on my account?
You can deposit funds after logging in and selecting one of the provided payment methods.
How can I check if I won?
You can check the draw results on the website or using one of the dedicated applications for mobile devices.
How can I receive my winning?
Winnings up to K3000 are automatically paid to your account and you can make a withdrawal to your MTN account. Lotto Zambia is accepting MTN Zambia, MTN Uganda, Airtel Uganda and Dusupay payments. Winnings above K3000 may be transferred directly to your account, but it’s possible that you will have to visit the lottery office and confirm your identity before receiving your winning.
What happens if I win the jackpot?
We’ll try to contact you, but it’s your duty to pick up your winning. You can receive your winning up to six months since the draw. If you have started the winning pick up procedure during this time, you have 7 more days to pick up your prize.
Can I purchase just one line?
Yes, you can purchase just one line. Naturally, buying more lines for a draw increases your chance of winning.
How can I edit my account details?
You can edit your personal details in My Account / Edit profile tab on the website or using one of the dedicated applications for mobile devices.
Do I have to fill all the lines?
No, you can fill just one line, but more lines increase your winning chance.
Where can I see my transactions?
You can check your transaction history in My Account / My transactions tab on the website or using one of the dedicated applications for mobile devices.
May I remain anonymous if I win the jackpot?
No, the jackpot may be only paid out to the person who bought the ticket, so it is required that your account data matches your ID. Still, we won’t share any personal information publicly if you ask us to do so.
What is quick-pick?
Quick pick feature allows to pick the numbers automatically by our system, fully at random. This is an alternative to picking the numbers by yourself.
How can I reset my password?
You can change your password in My Account / Edit profile tab or use this link in case you have forgotten your password.
How can I receive support from Lotto Zambia?
You can contact us using the contact form on the website to receive support for any issues you may have.
Where can I see my tickets?
You can check your tickets anytime in My Account / My tickets tab on the website or using one of the dedicated applications for mobile devices.
