Frequently Asked Questions
How to register?
Click on „Register” button in the top-right corner if you’re using a PC or click „Menu” and next „Registration”. Choose if you want to use an e-mail address or phone number for registration. Enter your e-mail address or phone number, password, and click „I accept Terms and Conditions and Privacy Policy.” checkbox. Finally, click „Register”. You will receive a confirmation e-mail. Click the „Confirm your email” button to verify your account. Make sure to navigate to „My account” → „Edit profile” and fill in your personal data, including your email address and password.
How to deposit?
Navigate to „My account” and click „Make a deposit” button. Choose a predefined deposit amount or enter your own amount. Select the preferred payment method and click the „Make a payment” button. Follow the instructions displayed on screen. When the transaction is complete, you will be redirected back to your lotto account. It’s time to play – navigate to „Play” page and choose if you want to play GG World Keno or GG World Million or GG World X lottery.
GG World Keno or GG World Million / GG World X – which one to choose?
Both games provide great fun and a chance to win big, but there are some differences. GG World Keno has a maximum jackpot of K 10,000,000. The basic GG World Keno stake is K10 for a single line. You can set a multiplier of up to 10x to increase the prize. GG World Keno is a fast-paced game, as the draws take place every 4 minutes. GG World Million is a lotto game with a jackpot worth K21,000,000, while GG World X gives the opportunity to win K210,000,000. The player’s task is to pick 5 main numbers within 1 to 50 range and 2 GG numbers within 1 to 12 range. A single line for GG World Million costs K8, while GG World X line costs K16. Pick more lines to increase your winning chances. Draws take place every Tuesday and Friday at 19:45 GMT+1.
How to check the results
You can check if you have won by logging in to your account and navigating to „My tickets” / „Drawn tickets”. The information about the ticket status and the prize is displayed there right after the draw.
How to withdraw the winning
Navigate to „My account”. Click the „Withdraw money” button. Enter the desired withdrawal amount, and select the preferred payment method. Finally, click the „Make a withdrawal” button.
Where is my deposit?
In case you can’t see your deposited funds on your account, please wait up to 60 minutes. There may be a delay in communication between the bank and our system. We are sorry for any inconvenience, but don’t control the bank’s processing. In case the deposit is still not there after 60 minutes, please send us an email including the email/phone number used for registration, the transaction ID (you can find it in „My transactions / Deposit”), date, time, and the transaction amount. We will fix the issue within 1-2 business days and inform you about it by email.
How to play GG World X / GG World Million?
HOW TO PLAY GG WORLD MILLION 1. Navigate to Play (https://lottozambia.com/play) page. 2. Click on GG World Million. 3. Click on „Quick pick” if you want to select random numbers for your ticket or click the empty ball and select the numbers you want to pick the numbers yourself. Pick 5 main and 2 GG numbers. Finally, click „Add this ticket”. 4. You can pick another set of numbers in the new box that has been displayed. Leave it empty if you only wish to buy one line for the draw. 5. Choose the type of the ticket: Single ticket – will participate only in the next draw. or Multi ticket – will participate in a number of draws you can select from the dropbox. 6. Click on „Buy ticket” button. That’s it! 7. You can check your ticket and its status anytime by navigating to „My tickets”.
How to play GG World Keno
1. Navigate to Play (https://lottozambia.com/play) page. 2. Click on GG World Keno. 3. Select how many numbers would you like to play from the dropbox. You can choose to participate in the draw with 1-10 numbers. 4. Select a stake multiplier from the dropbox. You can choose to a multplier from 1x up to 10x. The higher the stake, the bigger the win. The information about the potential prize is displayed just below. 5. Click on „Quick pick” if you want to pick random numbers or click on the empty ball to select the numbers yourself. You can participate with one line (set of numbers) or fill more lines to improve your winning chance. 6. Choose the type of the ticket: Single ticket – will participate only in the next draw. or Multi ticket – will participate in a number of draws you can select from the dropbox. 6. Click on „Buy ticket” button. That’s it! 7. You can check your ticket and its status anytime by navigating to „My tickets”.
How can I play?
First, you need to register an account on our website or using one of the dedicated applications for mobile devices. Next, you need to log in to your account and make a deposit. Finally, you need to pick your lucky numbers and pay for your ticket.
How do I pay for the tickets?
You can pay for the tickets using the funds deposited on your account.
How do I deposit funds on my account?
You can deposit funds after logging in and selecting one of the provided payment methods.
How can I check if I won?
You can check the draw results on the website or using one of the dedicated applications for mobile devices.
How can I receive my winning?
Winnings up to K3000 are automatically paid to your account and you can make a withdrawal to your MTN account. Lotto Zambia is accepting MTN Zambia, MTN Uganda, Airtel Uganda and Dusupay payments. Winnings above K3000 may be transferred directly to your account, but it’s possible that you will have to visit the lottery office and confirm your identity before receiving your winning.
What happens if I win the jackpot?
We’ll try to contact you, but it’s your duty to pick up your winning. You can receive your winning up to six months since the draw. If you have started the winning pick up procedure during this time, you have 7 more days to pick up your prize.
Can I purchase just one line?
Yes, you can purchase just one line. Naturally, buying more lines for a draw increases your chance of winning.
How can I edit my account details?
You can edit your personal details in My Account / Edit profile tab on the website or using one of the dedicated applications for mobile devices.
Do I have to fill all the lines?
No, you can fill just one line, but more lines increase your winning chance.
Where can I see my transactions?
You can check your transaction history in My Account / My transactions tab on the website or using one of the dedicated applications for mobile devices.
May I remain anonymous if I win the jackpot?
No, the jackpot may be only paid out to the person who bought the ticket, so it is required that your account data matches your ID. Still, we won’t share any personal information publicly if you ask us to do so.
What is quick-pick?
Quick pick feature allows to pick the numbers automatically by our system, fully at random. This is an alternative to picking the numbers by yourself.
How can I reset my password?
You can change your password in My Account / Edit profile tab or use this link in case you have forgotten your password.
How can I receive support from Lotto Zambia?
You can contact us using the contact form on the website to receive support for any issues you may have.
Where can I see my tickets?
You can check your tickets anytime in My Account / My tickets tab on the website or using one of the dedicated applications for mobile devices.
